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All rights reserved. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. How to rent one of our 5000 garages or outside storage cupboards. Crawley Borough Council has considered your request and decided not to provide you with this information. The council should repair any damage caused by maintenance or building work. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Join our housing register and apply for council housing. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. More details are in our Complaints policy. Request a housing repair | Swindon Borough Council This contact information is for council tenants only. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Buying a council property. Report a repair online Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. These cookies will be stored in your browser only with your consent. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Housing and care home provider: Crawley Borough Council However, despite our best intentions and hard work, things can sometimes go wrong. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. . We are committed to dealing with all complaints equitably, comprehensively, and in good time. These services include waste management,. Council housing: Repairs and maintenance - GOV.UK If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. You have rejected additional cookies. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Our staff will not carry out works where children are unaccompanied. Information about ourAnnual Gas Safety check and how to maintain your central heating. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Council housing repairs Report a repair You can request a repair online. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Council housing in Crawley is a mixture of flats. Requesting online means you can: make your request at any time of day or night. Fire safety information for your council house or flat. These may subsequently be treated as a complaint if we dont deal with the original request. You can change your cookie settings at any time. You have accepted additional cookies. Crawley Borough Council - view and make Freedom of - WhatDoTheyKnow If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Find out the latest coronavirus information on housing and homelessness. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". We will give you at least 24 hours notice, except in an emergency. Content and site Copyright Crawley Borough Council 2020. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Content and site Copyright Crawley Borough Council 2020. Necessary cookies are absolutely essential for the website to function properly. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Building work, repairs and improvements - Royal Borough of Greenwich 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. . Living in a state of disrepair can have very serious effects on your health and wellbeing. February 27, 2023 alexandra bonefas scott No Comments . Wates Living Space to deliver housing repairs across Crawley Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Log In - Crawley Introductory tenants are usually limited to minor improvements like redecorating inside. do everything more quickly because you don't have to call us. You can request it through your 'My Housing Tenancy' online account. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Report an empty property. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Written by on 27 febrero, 2023. Analytical cookies are used to understand how visitors interact with the website. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Housing repairs. a missed waste collection or reporting problems like flytipping or litter.) Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. PO Box 4771 Council tenant rights and responsibilities; Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Crawley Borough Council. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Find your local council - GOV.UK Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. PDF Crawley Borough Council Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Thank you for your patience. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. If necessary, they will arrange to remove or seal it (through our repairs team). The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If you are dissatisfied with the service you have received, you should contact the relevant department. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Services available to private rental tenants in Crawley, including grants and loans. The Ombudsman service is free and they will investigate complaints in a fair and independent way. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Current Mitie contract - a Freedom of Information request to Crawley The London Borough of Camden Council. You should get several weeks warning of any work needed. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. 182-184 High Street Find out how we minimise the impact of doing works in your home. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Hotjar sets this cookie to detect the first pageview session of a user. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. TRN-19-006 Repair and Maintenance of EA Vehicle | Stotles The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. 26 January 2021. Are you a Council or Housing association Tenant with housing disrepair issues? If you are a tenant, please report your non-emergency repairs online. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Crawley Borough Council (202012035) - Housing Ombudsman Complaints | Crawley GOV Fire safety All properties should have fire alarms fitted and serviced regularly. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Section 1. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Council news, community updates, local events and more. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Housing Maintenance - Wates This cookie is used to store the language preference of the user. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. visit our Code of Conduct page which will guide you through the process. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The number . The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Croydon in crisis: Investigation into housing scandal finds systemic LinkedIn sets the lidc cookie to facilitate data center selection. Crawley Borough Council Employee Reviews - Indeed Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework.