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If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Find out more about the Microsoft MVP Award Program. If you have an Android device, the ID.me Authenticator app is the best option. Then sign on with recovery account to do the restore. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. --If the reply is helpful, please Upvote and Accept as answer--. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. by If you know a SECURE download site with the old APK please tell me. Some work and school accounts require an additional PIN whenever you verify your identity. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Sharing best practices for building any app with .NET. If you are still not able to add your account, please reach out to your admin. Both features have been available on Apple products for years. Q: Which version of the Authenticator app should I be using? Q: How do I remove an account from the app? You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. My phone have been stolen, I had work account logged in there. A: Make sure the date and time on your device are correct and are being automatically synced. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? The only thing I see working on the Android app is the countdown random number A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Authenticator doesnt send Push notifications to iPhone or Watch The specific permissions you see will depend on the type of phone you have. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Try change the network to see if the result is different? By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. If your question wasn't answered here, we want to hear from you. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. The app notification issue appear on iOS and Android? For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Q: What is App Lock, and how can I use it to help to keep me more secure? Read the contents of your storage. Q: How do I make Authenticator the default autofill provider on my phone? Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. To open the app, you must enter your username and password. Maybe it was turning off wifi. Learn and ask questions on how to implement MFA. How do I make sure notifications don't continue to go to my old device? Please let me know if you need any further assistance. If possible, you could check this There is no help available anywhere, and there seems to be no way to "reset" this security information. Draw over other apps. A: We're always working on new features, bug fixes, and performance improvements. The accounts that were backed up from your old phone will be transferred to your new phone. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. I have not uninstalled the app from the old phone because I wanted to test it first. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Q: Do notifications work for non-Microsoft accounts? For steps to enable hardware encryption, see Encrypt your Android device. You want importance sent to "URGENT: Make sound and pop on screen". Q: Is registering a device agreeing to give the company or service access to my device? Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Microsoft Authenticator will display a message if you need to do this. A: This is a known issue on iOS 13+. Just clicking on it will cause a notification permission request to pop up which you can grant. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. However, I now get three notification sounds after approving the request. The notification you get that verifies your identity is also displayed on any other running app. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. I haven't been able to figure that out. Set up the Microsoft Authenticator app as your verification method Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Here, we suggest to try the following suggestions to see if it is working.1. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Q: My one-time passcodes are not working. Want CNET to notify you of price drops and the latest stories? The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Control vibration. I have make sure that the battery optimization and all sort of notification permissions are allowed. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. We found that theres no way to export all your accounts, and then import them onto a new phone. If you have feedback for TechNet Subscriber Support, contact A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Q: Why does the number next to the code keep counting down? Of course they are. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Sometimes your organization wants to know your location before allowing you to access certain resources. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Autofill is not currently available for work or school accounts. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Yes, multiple times. I have make sure that the battery optimization and all sort of notification permissions are allowed. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. 01:53 AM I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Post your questionto theMicrosoft Authenticator app forumto get help from the community. tnmff@microsoft.com. Tap the account you want to remove, and then tap Remove Account.. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Next, youll need to install Microsoft Authenticator on your new phone. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Full network access. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. This permission is required for sending notifications to verify your identity. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. Q: What information can Authenticator autofill for me? To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Location. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Reminds me of the Church lady on SNL! Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Googles online services are available with push notification authentication. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Q: I got a new device or restored my device from a backup. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Microsoft's increasingly breaking down barriers between Apple products and its own. I did change my tone for notifications so I knew it was "special". However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. - last edited on I have make sure that the battery . A: The Authenticator app collects three types of information: Account info you provide when you add your account. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Restart the device and try again.2. Have personal and work Authenticator use. If you have already registered, you'll be prompted for two-factor verification. I also cannot find a code to enter on my laptop from the app. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Contacts and phone. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. After that, starting Company Portal application again, Authenticator started to work as expected. Also it might show options to use another email address or phone number. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Azure side(work) never sends notification to authenticator. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. If your work or school uses Azure AD accounts, they are able to turn off this feature. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Also, my MS Authenticator does not receive any notifications. Jul 24 2020 To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Once the app generates a code, you will be able to log in to your account with it. Q: Why does Authenticator allow you to approve a request without unlocking the device? It can also be used to sign in to apps and websites that support Microsoft Authenticator. A: Here's the full list of permissions that might be asked for, and how they're used by the app. I guess i've never noticed this as the notifications have just stopped working recently. Select the headings below to see more information. Next, you need to open the app and sign in with your Microsoft account. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Please remember to mark the replies as answers if they help. The app requires your consent to use biometric or facial recognition instead of entering the PIN. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Any personal data collected is limited to information needed to help troubleshoot app issues. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. For example, if we use WIFI. Finally, add the account again and turn authenticator backup back on again. Issues with Microsoft Authenticator not popping up Approval message What can I do? A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. On a side note, can you describe how you were able to define authentication methods per conditional policy? This type of notification is often used by banks and other financial institutions in order to protect their customers information. Check if your devices get notifications when the app is open or closed. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. View network connections. Youll then be able to use those if you experience any issues when trying to recover your accounts. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. The software giant kicks off public testing for its Phone Link software. To use Microsoft Authenticator, you need to first enable it on your Android device. Phone number is also correct. My MS Authenticator app does not show any 6 digit one-time-tokens. Much thanks mate! Hi everyone. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Camera. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Microsoft Authenticator App does not send approval request or Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. I test on 6.1.3. You still use your password to access credentials to share with another organization. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Then, select Add method in the Security info pane. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. To remove an account from your old phone, open Microsoft Authenticator on it. Make surethe accountisregistered for passwordless andisjoined to you work or school. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). For me it was not required to remove settings or the whole app to solve it. This is the only way to fix it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. You could search it on Google. Q: What ifAutofillis not available for me in Settings? This is not exactly the most elegant authentication solution I have ever seen. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. On Android, Microsoft Authenticator is failing to register for push notifications. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Microsoft Authenticator not working, after getting a new phone - edited You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. By submitting your email, you agree to the Terms of Use and Privacy Policy. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Q: Can I add only certain users in my organization to the allowlist for Autofill? Unlike a password, we don't want you to remember this number. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Check for notifications doesn't change the situation: no notification queued. Q: How are my passwords protected by the Authenticator app? https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Reinstalling doesn't work either. Thank you for writing to Microsoft Community Forums. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. What Is a PEM File and How Do You Use It? A: Verified IDs are issued directly from your organization or a website. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Just turn on theScreen Capturesetting in Authenticator and restart the app. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. If you have a device that is registered with your organization, you might need an extra step to remove your account. On Android, Microsoft recommends allowing the app to access location all the time. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. On iOS, Microsoft recommends allowing the app to access location always. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. It was in the way more than I used it so I turned it off. The Authenticator app is available forAndroidandiOS. Make sure the app is turned on to use sound or to vibrate for notifications. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. The Authenticator app is not required for all accounts. Microsoft's New Phone Link for iPhone Brings Messages, Calls and It can also be used to sign in to apps and websites that support Microsoft Authenticator. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer.