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NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Viagogo said in a statement that it offered a high standard of. You are on a Viagogo website. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Click to reveal 2.9 Seller's Confirmation Obligation. My event is cancelled or postponed - What do I do? PLEASE REPORT THEM TO PREVENT MORE VICTIM! And I had to chase for my tickets. 6.5 Tax Indemnity. Invalid tickets are defined as anything where buyers are refused entry. Viagogo will never pay you after you sold your tickets and you can never get back your money. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Viagogo will never pay you after you sold your tickets and you can never get back your money. When our tickets were not provided they refused to provide a refund . Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 5.2 Violations, Termination and Suspension. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Checked for accuracy by our qualified fact-checkers and verifiers. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We will not allow You to buy or sell tickets before You have registered with Us. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". NSW Fair Trading investigating Viagogo for unlawful behaviour. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com For a list of these situations see We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. the price it is sold for on the primary market). I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Stay away from them!!!! The. Form 1424 - Refund request. ACCC takes action against ticket reseller Viagogo - news According to the consumer group Which?, Viagogo's terms and conditions say . If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. momentum in tennis physics. it is a scam. the sponsorship or nomination was not successful. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. These tickets are listed in TWD [Taiwanese dollars]. Consumers urged to avoid viagogo | NSW Government 2. You will pay NT$9225. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Australian Competition and Consumer Commission (ACCC). Ultimately there are two questions to be answered . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.9 a) Exception to Sellers Obligation to Confirm. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Viagogo has the right to deny your request for a refund. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. By using our Site, You agree to accept this Agreement. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The action you just performed triggered the security solution. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. We will also add sales or value added tax on our fees as applicable. This website is using a security service to protect itself from online attacks. viagogo is a global online platform for live sport, music and entertainment tickets. Protect and prevent people from becoming victims of scams by companies or individuals. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Viagogo ranks 177th among Tickets sites. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 4.1 Double Posting and Removal of Tickets. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes View FAQs This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.2 Registration. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Read Customer Service Reviews of www.viagogo.nl - Trustpilot When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If the Google listing says ad, do not click. Why can't I see my order or sale in my account? ! Read more: As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. I understand the answer but I dont like it. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 1.4 Modification. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. If you dont know the location of the office processing your application, send the completed form to your. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. 3.2 Other Information. Why is the price printed on the ticket different to what I paid? Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. 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Viagogo denies withholding refunds for gigs hit by coronavirus I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo Refund Policy MoneySavingExpert Forum If this is also unsuccessful We will not offer a refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Think you've been ripped off? Claire Turnham's self-help guide for ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. 2.5 Tax on Seller Proceeds. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We may also first deduct any amount you owe us from any amount we owe you. It is headquartered in the United States and owned by StubHub Holdings. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Ticket reseller Viagogo fined $7 million for misleading Australian Also, buyers only pay once they have been to the event and had no issues. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 6.4 Release. you might incur adebt to the Commonwealth. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 2.11 Ticket Fulfillment. What should I do after I purchased tickets from Viagogo? Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. However, Moody's Investors Service reported yesterday that Baker's . This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral.